Cable Complaint Procedure

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For problems with cable, internet or digital phone service:

First contact your cable provider directly.
Time Warner - 877-772-2253
W.O.W. - 866-496-9669

If the complaint is not resolved:
Contact one of the Avon Lake City Council, Public Utilities Board Representatives


John Shondel
440-933-6838
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or

David Kos
440-930-7737
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If the complaint is still not resolved the consumer can contact PUCO at 1-800-686-7826.
A complaint form is available on the PUCO web site:

http://www.com.ohio.gov/admn/docs/vsa_ConsumerHotline.pdf
 
or
 

http://www.puco.ohio.gov/PUCO/Consumer/Information.cfm?id=8306&terms=cable&searchtype=1&fragment=False
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