Communication tools from the Illuminating Company provide customers with simple and convenient ways to get the most current information related to their electric service, using the mediums they prefer.

Alerts offer important notifications related to power outages or bills

Customers can sign up to receive automated emails or text messages to stay informed on topics including:

Get personalized account information with two-way text messaging

Using a series of short codes, customers can send text messages to 544487 (LIGHTS) to report a power outage, request a status update on a reported outage, or make billing inquiries from a mobile phone.  This customer-initiated tool utilizes the existing text message service on a mobile device.  Short codes and frequently-asked questions are available at

Mobile website and smartphone app offer on-the-go access to account services

With the mobile-optimized website and smartphone app, customers can easily manage their electronic accounts on the go.  Features include:

Customers will automatically connect to the mobile website when using a smartphone to visit  The smartphone app is available for Apple and Android devices.  Search for "FirstEnergy" or "Illuminating Company" in the app store.

Enhanced 24/7 Power Center provides the most current outage information

The enhanced 24/7 Power Center outage maps, available to, now display individual outage locations with best-available estimated restoration times, the possible cause of the service disruption and crew status.

In addition, customers can receive a status update on a reported outage by logging into their accounts on the full or mobile website.  Information about other outage activity in the customer's area also will be displayed.

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