Problems with Cable, Internet or Digital Phone Service

First, contact your cable provider directly.

Time Warner  877-772-2253
W.O.W.  866-496-9669

If the complaint is not resolved, contact one of the Avon Lake City Council, Public Utilities Board Representatives:


John Shondel 440-933-6838


David Kos 440-930-7737

If the complaint is still not resolved, the consumer can contact the Public Utility Commission of Ohio (PUCO) at 1-800-686-7826. A complaint form is available on the PUCO web site.

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